Refund policy

Last Updated: August 28, 2026

This Refund & Return Policy applies to purchases made through Bloom Nutrition at bloomnun.shop.

This policy explains the circumstances under which customers may request a return, replacement, or refund.

We review refund and return requests based on the circumstances of the individual order and may consider order records, delivery information, product information, and reasonable supporting evidence provided by the customer.

Nothing in this policy is intended to limit any rights or remedies that cannot be excluded under applicable law.

1. RETURN ELIGIBILITY

We generally accept return, replacement, or refund requests when an item:

Arrives damaged in transit;
Is defective or malfunctioning;
Is incorrect or different from the item ordered;
Was shipped incorrectly; or
Is materially not as described on the applicable product page.

Requests must be submitted within 30 calendar days after the order is marked as delivered.

Depending on the nature of the issue, we may request additional information, request that the item be returned, offer a replacement, or provide another appropriate resolution.

2. NON-RETURNABLE SITUATIONS

Except where required by applicable law, we generally do not accept returns or refunds for:

Change of mind;
Buyer’s remorse;
Personal preference;
No-reason returns;
Selecting or ordering the wrong item;
Items that have been opened, used, consumed, altered, emptied, contaminated, or damaged after delivery, unless the request relates to a reported defect, shipping damage, incorrect item, or material difference from the product description;
Items returned without prior authorization or contrary to the return instructions provided.

Minor differences in color, packaging, appearance, labeling, or screen display may not by themselves constitute a material difference from the product description.

3. HOW TO REQUEST A RETURN OR REFUND

Please contact us before sending any item back.

To request a return, replacement, or refund, please provide:

Your order number;
The email address used when placing the order;
A clear description of the issue;
Photographs or video showing the issue, where reasonably available;
Photographs of the product and packaging, where relevant;
Carrier or delivery damage information, where applicable.

We may request additional information where reasonably necessary to review your request.

Email: support@bloomnun.shop

4. RETURN AUTHORIZATION

Do not send any item back until we provide return instructions.

All returns require prior authorization.

Unauthorized returns may be refused, delayed, or handled differently from an approved return request.

If your return request is approved, we will provide instructions regarding the next steps and, where applicable, the appropriate return address.

Please do not send returned items to our mailing address unless we specifically instruct you to do so.

5. RETURN SHIPPING COSTS

Unless otherwise required by applicable law or caused by an error on our part, customers are responsible for applicable return shipping costs.

If a return is approved because an item was damaged during transit, defective, malfunctioning, incorrectly shipped, or materially different from the applicable product description, we will review the circumstances and provide appropriate return instructions.

Customers should not purchase return shipping independently unless instructed to do so.

6. INSPECTION AND RESOLUTION

If we request that an item be returned, we may inspect the item after it is received.

After reviewing the request and any returned item, we may provide an appropriate resolution, which may include:

A refund;
A replacement; or
Another reasonable resolution.

A request may be denied if the returned item does not reasonably correspond to the approved claim, appears materially altered, misused, consumed, incomplete, or unrelated to the applicable order, subject to applicable law.

7. REFUND TIMING

Approved refunds will generally be issued to the original payment method used for the purchase.

After we process a refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, PayPal, Shopify payment processor, or other payment provider.

We cannot guarantee the exact time required for a financial institution or payment provider to process or post a refund.

The treatment of original shipping charges, return shipping costs, taxes, and other fees may depend on the circumstances of the individual order and applicable law.

8. REPLACEMENTS AND EXCHANGES

We do not guarantee direct exchanges.

If a replacement is appropriate and the product is available, we may offer a replacement for an item that was:

Damaged;
Defective or malfunctioning;
Incorrectly shipped; or
Materially not as described.

If a replacement is unavailable, an approved refund or another appropriate resolution may be offered.

9. LATE OR MISSING REFUNDS

If you have been notified that a refund has been processed but do not see it in your account, please:

Check your bank or payment account;
Contact your credit card issuer, PayPal, or other payment provider;
Allow additional time for the transaction to be processed.

If you still have questions regarding your refund, please contact us at support@bloomnun.shop and include your order number.

10. CHANGES TO THIS POLICY

We may update this Refund & Return Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. CONTACT US

If you have questions about this Refund & Return Policy or an existing order, please contact us.

Legal Company Name: Bloom Nutrition

Store / Brand Name: Bloom Nutrition

Website: bloomnun.shop